This Venue is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.
Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.
A copy of our Code is available at the Cashier’s Station for perusal upon request.
Updated August 2022
The Furlan Club recognises the importance of privacy protection and as such, abides by the provision of the Privacy Act, 1988 (Cth) (“Act”). The information you provide to The Furlan Club as part of your dealings is considered “personal information” under the “Act”.
The Furlan Club also adheres to the Australian Direct Marketing Association (“ADMA”) Code of Practice.
1. Call: (03) 9484 0477
3. Online: via the enquiry form on our website www.furlanclub.com.au
What information is collected?
The personal information The Furlan Club collects from you includes your name, address, telephone number/s, Email Address and information required only when enquiring via our website. The Furlan Club may also collect information from you concerning your preferred beverage type/s, Bistro meals, or other related products or services.
How do we collect your personal information?
The Furlan Club collects your personal information through an array of sources, including the membership form filled upon joining the membership program and the information provided over the telephone to a staff member. Moreover, the details that are entered when booking through third party booking sites and details acquired upon completing an enquiry form on The Furlan Club website www.furlanclub.com.au.
What happens if you are unable to provide personal information?
If you are unable to provide The Furlan Club with the required personal information - desired products, or services you wish to buy or receive, as well as any further information, may not be provided.
How do we use your personal information?
The Furlan Club may use your personal information for a range of purposes, including:
1. To provide you with information as per your request, about the products or services
we offer members through The Furlan Club Direct marketing.
2. To process and obtain payment for products or services, e.g. Function deposit.
3. If necessary, verify your identity or age (i.e. over 18).
4. To contact you for direct marketing and promotional purposes, including information about new products or services, events, functions and special offers.
On occasion, The Furlan Club may also ask for your participation in surveys or
questionnaires. These help us advance our levels of service and further maximise the
opportunities and benefits you can enjoy.We also send you electronic messages about products, services, offers and specials. By becoming a member, we are thus authorised to do so. All electronic messages will identify The Furlan Club and an option to unsubscribe from email marketing will be available with each electronic transmission.